1. Our “Vault-to-Door” Guarantee
At Kaplan Vault, we manage a global network of logistics partners to bring you unique innovations. Every item in our collection is handpicked, quality-checked, and shipped with full insurance and tracking to ensure it reaches you in perfect condition.
2. Order Processing Times
We move fast to get your order on its way.
- Processing: All orders are processed within 24 to 48 hours (excluding weekends and holidays).
- Verification: Once your order is vetted and cleared for shipment, you will receive a confirmation email.
3. Estimated Shipping Times
Since we scout products globally to ensure the highest quality and best price, shipping times may vary slightly based on your location in Europe.
- European Union (Germany, France, Italy, etc.): 7 – 12 business days.
- United Kingdom & Switzerland: 8 – 14 business days.
- Other European Destinations: 10 – 15 business days.
Note: These are estimated times. Factors such as local postal delays or customs processing can occasionally add a few days to the delivery.
4. Tracking Your Discovery
Transparency is key. As soon as your order leaves the vault, we will send you a Tracking Number via email. You can monitor your package’s journey directly on our website via our https://kaplanvault.com/track-order/ page or through the carrier’s portal.
5. Customs, Duties, and VAT
We want your experience to be seamless.
- For EU Customers: For most items shipped to the European Union, VAT is included in the checkout price. In most cases, there are no additional customs fees upon delivery.
- Non-EU European Countries: For countries like the UK or Switzerland, local import taxes may apply according to your country’s regulations. These are the responsibility of the recipient.
6. Lost or Damaged Packages
Your purchase is protected. If your package is lost in transit or arrives damaged, please contact us immediately at info@kaplanvault.com. We will investigate with the carrier and provide a replacement or a full refund at no extra cost to you.
7. Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect address.